Returns & Refunds

You have 14 days from the date of delivery to request a return for your item. Returns requested after this 14-day window cannot be accepted.

To qualify for a return and refund, all returned items must satisfy the following conditions:

• The item must be completely unused, unopened, and not installed.
• The item must be in its original manufacturer packaging with all internal padding and protective wraps intact.
• All included parts, accessories, hardware, manuals, and documentation must be present.

The following items and conditions are not eligible for return or refund:

• Units that have been installed, mounted, connected to gas or water supply lines, or used in any manner.
• Items that show signs of wear, modification, or cosmetic damage after delivery.
• Items damaged due to improper installation, misuse, neglect, or electrical/gas supply issues.

To initiate a return, please send an email to carry6891@outlook.com with your order number, the item you wish to return, and the reason for the return.

We reply to emails within 1–2 business days with detailed return instructions and the designated return address. Please do not ship anything back before receiving these instructions, as unauthorized returns cannot be tracked or processed.

Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (such as receiving a damaged, defective, or incorrect item).

Because water heaters and parts are heavy physical freight, we recommend using a trackable shipping service and retaining proof of postage. For questions regarding standard shipping rates and delivery logistics, please review our Shipping Policy.

If your order arrives damaged, defective, or you receive an incorrect item, please email us at carry6891@outlook.com within 14 days of delivery.

Please include your order number along with clear photographs showing the item and packaging. Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.

Once we receive and inspect your returned merchandise, we will process your refund to the original payment method used during checkout.

The time required for the refund to reflect on your statement depends on your payment provider or banking institution. Please note that original shipping charges are non-refundable unless the return is the result of our error (such as a damaged, defective, or incorrectly dispatched item).

If you wish to cancel an order before it has shipped, please contact us immediately at carry6891@outlook.com with your order number. Once an order has been dispatched from our facility, it cannot be canceled and must be processed under our standard return guidelines upon delivery.

If you have any questions concerning our returns and refunds policy, please email us at carry6891@outlook.com. We reply to emails within 1–2 business days.